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Returns Policy

 

Return address:

CosmoFrance Inc.

Att: Return/Exchange 1444 Biscayne Blvd, suite 218
Miami, FL 33132
Phone +1 (305) 538 0110

To return an item:

 

You may return most new, unopened items within 30 days of delivery for a refund. There is a 5% restocking fee (Based on invoiced Value). CosmoFrance Inc. will bear the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.) otherwise return/exchange shipping is the customers responsibility.  CosmoFrance Inc. is not responsible for lost or damaged return/exchange shipments. Be sure to protect the items when shipping.


You should expect to receive your refund within four weeks from return shipment date of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

 

To exchange an item:

 

You may exchange most new products. Items must be unopened and within 30 days of delivery date. The exchange will be processed upon receipt and inspection of the original items. Customer is responsible for any price difference between original and requested item for exchange.  CosmoFrance Inc. is not responsible for lost or damaged return/exchange shipments. Be sure to protect the items when shipping.
 
Exchange shipping cost will be charge to the card on file, unless otherwise notified.